FAQ

Frequently Ask Questions

Our MOQ is 1 box.

We only charge $50 for shipping; we cover any excess costs.

This price for the international shipping channel for sensitive goods is merely a starting rate; we will not charge you any additional fees.

Discounts are available for bulk orders! Our customer service representatives will provide a substantial discount tailored specifically to your order.

You may contact customer service to request a reshipment or a refund if you encounter the following issues:
1. The package is confirmed to have been seized by customs, preventing you from receiving the goods.
2. The package arrives with damaged packaging.
3. The product fails to meet quality standards (purity ≤98%).
In the event of these issues, you may contact a customer service representative to arrange a free reshipment.

Ordering Process:
1. Contact customer service with the product names and quantities you need to place your order.
2. Confirm the total amount, shipping address, and payment method, then complete the payment.
3. Once payment is received, we will ship your order immediately and provide a tracking number within 48 hours.
Next, you just need to wait for the package to be delivered to your door.

How long will it take to receive the goods?
Shipping originates from China; delivery typically takes about 5–10 days, though the exact timeframe depends on the destination address. No later than two weeks

We accept bank transfers, Wise, USDT, BTC, ...

To place an order or for more details, please contact our official customer service. Thank you for your understanding and support. Wishing you a happy life!

More help & support

Customer support

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Knowledge Base

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